Legal
Refund policy
Credits are prepaid, and you have 14 days to change your mind about any purchase.
14-day refund window
Testlar is operated by Solo Founder. Credits are prepaid and non-transferable. If you change your mind about a credit purchase, you can request a refund within 14 days of your order date.
How to request a refund
Our payments are processed by Paddle, our Merchant of Record. Request a refund at paddle.net using the email address you used at checkout, or email support@testlar.com with your order details and we will help you.
Credits already used
Refunds cover the credits from an order that are still unspent. If some of those credits were already used to create or take tests, that portion has been delivered and is deducted from the refunded amount.
Processing time
Once approved, refunds are returned to your original payment method by Paddle. Your bank or card issuer may take a few additional business days to show the funds.
Failed or duplicate payments
If a payment fails, no credits are added and you are not charged. If you were charged twice for the same order, contact us and we will arrange a refund of the duplicate charge.
Read our terms and conditions or contact us.